Refund policy

In accordance with European regulations, you have the right to cancel your order within 14 days of receiving it, without giving any reason.

  • To exercise this right, contact us at eigenmodephysics@gmail.com.

  • Items must be returned in their original condition (unworn, unwashed, with tags).

⚠️ Return costs: The customer is responsible for return shipping costs.
We will refund the full purchase price, including the original delivery cost (standard shipping only), within 14 days of receiving the returned product. Refunds are issued to the original payment method.

🛠 Defective or Damaged Items

If your item arrives defective, damaged, or with a printing error, please contact us within 7 days of delivery at eigenmodephysics@gmail.com with photos.
We will replace the product or issue a refund at no additional cost to you.

❌ Exclusions

  • We cannot accept returns for items that have been worn, washed, or damaged after delivery.

  • Personalized/customized products are excluded from withdrawal rights.